Your privacy, plainly.

We're Grape Kid Retail Pvt. Ltd. ("Grape Kid", "we", "us"). This policy covers the data we collect through grapekid.com, our mobile apps, and our physical stores.

What we collect

• Account info: name, email, phone, shipping address, order history.
• Payment data: handled by our PCI-compliant payment partners; we never store card numbers.
• Device data: IP address, browser type, and interactions with our site (for security and analytics).
• Communications: emails, chat transcripts, and reviews you send us.

Why we collect it

• To process your orders and provide customer support.
• To send order updates and (only if you opt in) marketing emails.
• To improve our products, site, and recommendations.
• To meet legal obligations (tax records, fraud prevention).

Who we share it with

We share the minimum data needed with:

• Delivery partners — just the shipping details.
• Payment processors (Razorpay, Stripe) — encrypted transaction data.
• Analytics and email tools (all GDPR-compliant, listed in our subprocessor register).

We do not sell your data. Ever.

How long we keep it

Account data stays with us until you delete your account. Order records are kept for 7 years for tax and warranty reasons.

Your rights

• Access, correct, or delete your data — email privacy@grapekid.com.
• Export a copy of your data at any time from your account settings.
• Unsubscribe from marketing with one click, from any email.

Cookies

We use essential cookies to keep the site working, and (with your consent) analytics cookies to understand what to improve. Manage preferences from the footer any time.

Get in touch

Questions? Email privacy@grapekid.com. Our data protection officer replies within 30 days.