Refunds
Refund policy.
A short, honest guide to when you'll get your money back — and how fast.
The 30-day promise
If a piece doesn't fit, doesn't delight, or arrives less than perfect, you have 30 days from delivery to send it back. Refunds are issued in the original payment method.
Timing
- Once we receive your return at our warehouse, we inspect it within 2 business days.
- Refunds are issued within 3 business days of inspection.
- Your bank may take another 3–7 days to post it to your account.
What's refundable
- Unworn, unwashed items with tags attached.
- Damaged or defective items — always refundable, even outside 30 days.
- Wrong item shipped — we cover pickup and refund in full.
What's not
- Underwear, swimwear, and pierced accessories (hygiene).
- Personalised items (embroidery, name tags).
- Gift cards and Loom Loop credit.
- Anything marked "final sale" at checkout.
Shipping charges
Domestic returns are free. Original shipping fees are refunded only if the return is because of our error (wrong item, defect). International shipping fees are non-refundable.
Cancellations
You can cancel any order within one hour of checkout from your account — a full refund is issued instantly.
Questions?
Email hello@grapekid.com or start a chat from the site. We reply within a day.